Refund Policy
This Refund Policy applies to all one-time purchases made through the KartWheel platform ("we", "us", or "the service"), including the Ad-Free Premium upgrade processed via Paddle.
Ad-Free Premium is an immediately-delivered digital upgrade. By completing your purchase, you consent to immediate delivery of the product and acknowledge that, as digital content supplied electronically, you lose any statutory right of withdrawal upon delivery, in accordance with Article 14(2)(m) of the Law of Georgia on the Protection of Consumer Rights and Article 16(m) of EU Directive 2011/83/EU.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee from the date of purchase. If you are unsatisfied with your Premium experience for any reason, you may request a full refund within 30 days — no questions asked. Refunds are processed by Paddle, our payment provider, and are issued to the original payment method.
2. After 30 Days
After the 30-day guarantee period, all sales are final, except where a refund or other remedy is required by applicable law.
3. Abuse
We reserve the right to refuse any refund where there is evidence of fraud or abuse, including repeated refund requests, chargebacks, or attempts to misuse the guarantee. Accounts that are refunded or charged back lose their Premium status immediately and may be banned from the service.
4. Faulty Product
If the product is defective or fails to conform to the contract, your statutory rights are unaffected by this policy. As required by applicable consumer law, we (or Paddle on our behalf) will repair, replace, or refund the purchase, and you remain entitled to the remedies provided by law, including during the statutory liability period.
5. Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
For any questions about this Refund Policy, or to request a refund, contact us at [email protected].